FAQ

Shipping

Please allow 4–6 weeks (20–45 business days) for production and processing before your order ships. This time is needed to carefully produce each item, complete quality checks, and prepare fulfillment.

Once your order has shipped, you will receive a confirmation email with tracking information.

After the items are made, delivery times are estimated as:


United States: 2–5 business days

International: 6–15 business days (varies by country and customs).

Future drops will include pre-made stock for faster shipping, but this first release is produced on demand to ensure quality and accuracy.

Why Pre-Order?


This is to produce items in small batches based on demand, allowing us to maintain quality and avoid overproduction. As this is our first release, this approach helps us ensure everything is done correctly. Future drops will include pre-made inventory for faster shipping. Orders from this drop will ship in 4–6 weeks.

Why trust us?

Our "About Us" page covers our background, past work, and the community that’s backed us from the beginning.

You can also join our discord for constant updates on your order and new drops!

How can I contact you?

Best ways to contact me are

Email: Makutacustomclothing@gmail.com
Instagram: Makutacustoms

Returns/Refunds

Refunds & Returns

Due to the nature of pre-order production, all sales are final. However, we understand delays can happen.. You are eligible to request a FULL REFUND:

  • You received the wrong item
  • The item arrived damaged
  • The item is not shipped after 90 days from the time of order

If there is an issue, contact us within 7 days of delivery.